With Tamper Protection enabled, the CrowdStrike Falcon Sensor for Windows cannot be uninstalled or manually updated without providing a computer-specific "maintenance token". Duke's CrowdStrike Falcon Sensor for Windows policies have Tamper Protection enabled by default. Please see the installation log for details."Īn installation log with more information should be located in the %LOCALAPPDATA%\Temp directory for the user attempting the install.Īlso, confirm that CrowdStrike software is not already installed. If required services are not installed or running, you may see an error message: "A required Windows service is disabled, stopped, or missing. If the sensor installation fails, confirm that the host meets the system requirements (listed in the full documentation, found at the link above), including required Windows services. If you have questions or issues that this document doesn't address, please submit a ServiceNow case to "Device Engineering - OIT" or send an email to Troubleshooting Sensor Installation Installation fails Full Documentation and Further AssistanceĪ recent copy of the full CrowdStrike Falcon Sensor for Windows documentation (from which most of this information is taken) can be found at (Duke NetID required). Installing this software on a personally-owned will place the device under Duke policies and under Duke control. Please do NOT install this software on personally-owned devices. NOTE: This software is NOT intended for use on computers that are NOT owned by Duke University or Duke Health. Troubleshooting the CrowdStrike Falcon Sensor for Windows
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